Traveline Cymru is delighted to be supporting this year’s Wales Transport Awards and shining a light on the outstanding work taking place across the nation’s transport sector.
The Welsh Government’s public transport information service is among leading businesses which are sponsoring the awards at the second annual event, which is set to take place on October 9th.
The event, which will be held at Mercure Holland House in Cardiff, will celebrate the achievements of businesses and individuals from a variety of different transport backgrounds across Wales.
Nominees are recognised across 16 categories including Customer Care, Excellence in Technology, Fleet of the year and Exemplary Environmentally Friendly Businesses.
This year Traveline Cymru, which provides route and timetable information for all bus, coach and rail services in the country, will be sponsoring the Services to the Transport Industry Award.
The award, which recognises a person or organisation that has consistently delivered excellent services to the transport sector, was claimed by Traveline Cymru in 2019.
The transport information service, which celebrated its 20th anniversary this year, was recognised after helping customers plan over eight million journeys across Wales online since 2012, delivering over 5.1 million pieces of transport information in 2019, and seen its app used over 1.5 million times in 2019 alone.
The not-for-profit information provider’s North Wales contact centre also handled over 93,000 calls in 2019 and received a 94% customer satisfaction rating this year.
On sponsoring this year’s award, Jo Foxall, Managing Director at Traveline Cymru, said it was a pleasure to be highlighting the exceptional work of those who are going above and beyond in the transport sector “now more than ever”. She said:
“COVID-19 has caused unprecedented financial strain, logistical and health and safety issues for the transport industry.
“We are delighted to be sponsoring this year’s Services to the Transport Industry category and shining a light on unsung heroes going above and beyond every day.
“Now more than ever, it is vital to recognise the contribution that transport businesses are making in continuing to provide essential, safe travel under difficult circumstances.
“Thousands of drivers, cleaners, engineers, call centre workers and many others have worked tirelessly throughout this pandemic to ensure they can be there for passengers when they are needed most.
“We’d like to thank the Wales Transport Awards for continuing to recognise these incredible workers, and we look forward to celebrating their fantastic achievements later this year.”
Entries to the Wales Transport Awards will close on June 19th, to nominate please visit https://www.walestransportawards.co.uk/awards/2020/enter
Traveline Cymru is a not-for-profit company providing route and timetable information for all bus, coach and rail services in the country. The company is based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities. Its services are delivered via a bilingual website, a freephone telephone number, an app and text service and social media.