Cardiff Bus offers ‘inspirational’ NHS staff free travel

By Raspberry Jim,


Cardiff Bus is offering free travel to NHS staff across all its services as it aims to support those at the frontline in the fight against the Coronavirus pandemic.

The operator is offering free journeys to all NHS staff, many of whom are travelling by bus to reach hospitals and patients, over the coming weeks.

In order to take advantage of the free travel, staff must present their NHS ID to the driver when boarding the bus.

This comes after Cardiff Bus this week modified its timetables in response to the latest preventative measures introduced by the Government, which banned all but non-essential travel.

The majority of its services will follow a Sunday timetable, except for those directly travelling to the city’s hospitals, which will run more frequently to offer additional support.

Services 1 and 2 city circular routes via Heath Hospital will follow a Saturday timetable, from Mondays through to Saturdays;  while services 65/65A to Heath Hospital via Llanrumney and St Mellons and the H59 Heath Hospital’s Park & Ride service will follow their Monday to Friday timetable on weekdays.

Service 51 will run some morning journeys on weekdays to link Pentwyn to the Heath Hospital.

Additionally, service 95 will follow an adapted timetable supporting customers working at Llandough Hospital, and service 96A will run extra journeys during the morning.

Operations and Commercial Director Gareth Stevens said: “We at Cardiff Bus have watched our inspirational NHS staff in awe while this Coronavirus pandemic has been spreading.

“Many of those workers are continuing to utilise our services daily in order to reach hospitals and treat patients.

“In order to show our support and gratitude to them, we will be offering free travel to all NHS staff across all our services with immediate effect.

“We would just like to remind staff to show their NHS ID to the driver upon boarding.

“We at Cardiff Bus would like to say thank you to all NHS staff working selflessly across Cardiff and its surrounding areas, and we hope that this will support you over the coming weeks.”

Cardiff Bus’s customer service centres on Sloper Road and Westgate Street are closed, customers are reminded that tickets can be purchased on the app and timetable and route information is available on the app and website.

For more information visit www.cardiffbus.com/coronavirus.

Sony UK TEC ‘rising star’ claims top apprenticeship award

By Raspberry Jim,


A rising star of Sony UK Technology Centre’s (UK TEC) engineering team has claimed a prestigious apprenticeship award thanks to his “unwavering dedication and limitless innovative thinking”.

Max Shugar, a software and electronic engineering apprentice at the Pencoed facility, has won the IT Award at the 2020 QSA Apprenticeship Awards.

The 23-year-old was presented with the award at Cardiff and Vale College’s City Centre Campus on March the 11th in front of 200 guests, including Wales’ political, educational and business elite.

The QSA awards, from Cardiff and Vale College, aim to celebrate the success of standout apprentices who have excelled over the past year.

Mr Shugar, who is in the fourth year of his apprenticeship in conjunction with Cardiff and Vale College, was recognised after proving himself to be an integral part of Sony UK TEC.

As part of his role at the facility, he manages the development of Sony UK TEC’s Industry 4.0 asset management system, designs web-based dashboards and tools for production, and writes device drivers and middleware for connecting Internet of Things (IoT) smart devices to databases.

Thanks to his dedication to Sony UK TEC, this is the third award Mr Shugar has been nominated for over the past year, having also won the Engineering Apprentice: Rising Star Award at the Make UK Wales Awards last year.

On his success, Mr Shugar said he was “thrilled” and “privileged” to have won.

He said: “I am immensely pleased to have won this award and I’d like to thank everyone at Cardiff and Vale College and Sony UK TEC who have supported me.

“To have been recognised as a stand-out apprentice means a great deal to me, as I feel my apprenticeship has really enabled me to develop and hone my skills, while pursuing a career that I am passionate about.

“It is a privilege to be both studying engineering and learning vast amounts, but also to be applying that while working at one of the leading manufacturing facilities in the world.

“Sony UK TEC has been incredibly supportive of my studies and constantly encouraged me to keep striving for excellence, so I’d like to say a particular thank you to them.

“To win this award is thrilling, but to have been recognised across all three awards over the past year has been really overwhelming in the best possible way.

“I’m fortunate enough to be working in a field that I love, so to receive recognition for that is incredibly rewarding.”

Mr Shugar, who works in Software Engineering at Sony UK TEC, has also designed new initiatives and processes to help the business work more productively, demonstrating that his “attention to detail and technical knowledge of systems and technical programming is fantastic” said Karl Bibey, Principal Research Engineer at Sony UK TEC.

On his latest win, Mr Bibey said: “Max is so professional, knowledgeable, and courteous, and his successes throughout this year come as no surprise.

“Not only has he completed his college course in record time, he is now working towards a BSc in Applied Software Engineering, all while balancing a demanding work schedule.

“His unwavering dedication and limitless innovative thinking have transformed the department and we are extremely proud of him.”

Jessica Jones, who manages Sony UK TEC’s on-site Learning and Development Academy, added: “Max is an absolute star! He was the first apprentice to go through our Software and Electronics Apprenticeship, and he has truly shaped it for those that come after him.

“It’s incredible to see the individuals who join us on our Apprenticeship scheme being acknowledged for the hard work they put in on a daily basis. 

“We’re very proud of Max for his achievements over the year and look forward to witnessing his future successes.”

Welsh Graduate Programmes shortlisted in inaugural Wales STEM Awards

By Raspberry Jim,


Industry-leading organisation the Welsh Contact Centre Forum (WCCF) is “thrilled” to be among the prestigious businesses and individuals shortlisted in the inaugural Wales STEM Awards.

The Cardiff-based company is among 42 innovative companies to be named finalists in this year’s highly anticipated awards, which celebrate those making a difference to, and championing, Science, Technology, Engineering, and Maths (STEM) in Wales.

They were launched last year in a bid to recognise the innovative STEM work being undertaken in Wales, address the diversity gap and skills shortage, and inspire and raise the aspirations of the next generation.

WCCF was shortlisted in the Innovation in Mathematics category thanks to the success of its Data Science & Financial Services Graduate Programmes. This fully-funded two-year masters scheme aimed at fast-tracking graduates into rewarding STEM roles is run by WCCF and a consortium of leading Welsh businesses. The Initiative is part-funded by the European Social Fund through the Welsh Government.

As part of the initiative, graduates undertake three placements rotating across participating employers and tackling real-world business problems and projects.  Alongside this, they will also study for a part-time, fully funded MSc in Data Science & Analytics, which is currently delivered by the University of South Wales.

Rowena O’Sullivan, WCCF Programme Manager, said they were “incredibly proud” to have been shortlisted.

She said: “We were thrilled to have been shortlisted in the inaugural Wales STEM Awards. To have been recognised alongside innovators and industry leaders of this calibre is humbling.

“The WCCF has been striving to make a beneficial impact to graduates’ careers since we launched in 2013. We genuinely feel that our support has not only ensured that talented graduates have been streamlined into fantastic STEM-based roles, but that we have also been able to make a beneficial impact on the predicted STEM sills gap across Wales.

“We are thrilled to have been shortlisted, and we look forward to attending the awards night alongside so many inspiring STEM leaders.”

All finalists across the 15 categories will now be considered by an industry-leading panel of Welsh entrepreneurial minds, with the winners being announced at the awards ceremony at Cardiff’s City Hall on May 1st.

Head judge Dr Louise Bright, founder of the Wales Women in STEM network, said: “We are delighted to announce the shortlist for the first Wales STEM Awards.

“The calibre of those nominated has been second to none and we have been overwhelmed by the number of entries.

“We really feel that our shortlist represents some of the most progressive organisations and individuals at the forefront of STEM innovation in Wales.

“We’d like to congratulate all those shortlisted and look forward to seeing them all at the awards evening in May.”

The Wales STEM Awards, founded by communications agency jamjar and Grapevine Event Management are being supported by headline sponsors GS Verde Group, which comprises law firm Greenaway Scott, corporate finance boutique Verde Corporate Finance, and patent attorney firm Alchemie IP.

Other sponsors include Airbus, Box UK, Cardiff Metropolitan University, CPS Group UK, Compound Semiconductor Applications Catapult, Development Bank of Wales, Rolls-Royce, Valero Energy and BusinessNewsWales.

The nominated charity partner for the awards is Cancer Research Wales, which is dedicated to developing life-changing treatments, diagnostic techniques, and research for people with cancer.

Beavers undertake Faith Badge to promote ‘religious compassion’

By Raspberry Jim,


Dedicated young Beavers have been learning about Christians and Muslims across Cardiff in a bid to promote “compassion and understanding” for different religions.

Around 25 members of the 25th Cardiff Beavers have been visiting churches and mosques over the past month, in order to learn more about both religions to achieve their Faith Badge.

As part of their work to achieve the badge, they were tasked with taking an active part in a place of worship, finding out more about the origins of faith, exploring the history of the faith, and then explaining some of the teachings.

As part of their research into Christianity, the young Beavers met with the Reverend Des Kitto of Roath, who showed them around St Andrew’s church, where they discussed religions around the world.

During the month they were also encouraged to write a prayer of reflection, which saw them trace their hands and incorporate the Beavers Promise. Leaders also read them fables, which they then discussed to analyse the meaning and how it tied into their work.

As part of their work looking at Islam, the children visited Dar Ul Isra mosque in Cathays. Two Scout leaders from 1st Cathays al Huda acted as guides during the day, along with a Beaver from 1st Cathays who also showed them around.

During the day the Beavers learned more about the religion, were shown the Quran and read out the Arabic.

Anna Cozens, Beaver leader for 25th Cardiff Scout group, said the initiative had been “extremely informative” and the children had “enjoyed learning about the different religions”.

She said: “It has been a fascinating and informative month exploring different religions.

“The children have worked exceptionally hard and learned a great deal which has only boosted their compassion and understanding towards different religions.

“They enjoyed learning about the pillars of Islam and seeing where some of their school friends go to pray, they also enjoyed meeting the reverend and learning more about Christianity and fables.

“The Faith Badge was a bit of a different one for us. Our Beavers are a very active group of children as you would expect, and most of our sessions involve a lot of physical games and activities.

“Despite this, they engaged exceptionally well with the quieter more reflective evenings, and we were impressed with the discussions they had about the lessons from the fable and how it fitted with their Beaver Promise.

“We feel it is so important to inform and educate them about different religious beliefs and allow them to see first hand the different aspects of those religions.

“They had lots to contribute to discussions in both the church and the mosque, and we felt very proud of them.”

ScoutsCymru gives over 14,000 young people in Wales the opportunity to enjoy fun and adventure while developing the skills they need to succeed, now and in the future. Open to all young people in Wales regardless of faith, gender, sexual orientation, race or social background, the movement encourages its members to do more, learn more and be more.

Ospreys and Sony UK TEC launch Try Pi scheme tackling coding

By Raspberry Jim,


The Ospreys and leading manufacturer Sony UK Technology Centre (UK TEC) have teamed up to launch an “exciting” new initiative encouraging pupils to tackle coding.

The team’s Ospreys in the Community arm has launched the educational Try Pi initiative with the Pencoed-based manufacturer, encouraging pupils across South Wales to become more digitally literate.

The collaborative initiative was launched at the award-winning manufacturer’s facility, after a successful pilot of the programme, with members of Ospreys in the Community, Sony UK TEC, Warburtons, Swansea Council education, Bridgend AYPD, Cefn Cribwr Primary, Welsh Netball, and ERW all attending.

As part of the launch, they got the opportunity to experience the new, specially-tailored coding workshop using the Raspberry Pi, which is manufactured at Sony UK TEC. The workshop involves students creating an interactive rugby game through coding, making the game easier or harder and editing it as they desire.

During the day the guests also got the chance to tour the factory, which manufactures both Sony and third-party technology including internationally renowned 4K broadcast technology, smart office solution Nimway, and smart city technology.

On the successful launch of the Try Pi programme, Tom Sloane, Community Foundation Manager for Ospreys in the Community, said they were “thrilled to be involved” in such a progressive initiative.

Mr Sloane said: “It’s fantastic to be able to launch this exciting new programme for Ospreys in the Community.

“As a foundation, we’re all about promoting the #MoreThanRugby element to engage with the wider community and this programme really highlights that whilst making a difference to primary school children.

“We’ve had lots of positive feedback from the schools that took part in the pilot programme, and the great thing about this whole project is that the children are behind creating it, making it better and helping it to constantly evolve. 

“It’s great that our long-standing relationship with Sony continues with Warburtons joining again to deliver their school modules, a great programme delivered by three giant brands”

Sony UK TEC regularly hosts several successful school programmes, which aim to teach pupils vital coding skills and create a more digitally literate society.

The number of pupils learning coding at the facility soared to over 4,000 within last year, with a record 202 pupils recently taking part in the programmes in just one week. It has also seen the number of schools visiting the site increase, welcoming 149 schools last year, which was up by 33% on the previous year.

Thanks to its focus on ensuring visits are of a high quality, the factory was also awarded a Gold Award at the Valued Partner Awards for its partnership with a local comprehensive.

On the success of the Ospreys’ partnership and the launch of Try Pi, Gerald Kelly, Director of Professional Services, said he was excited to see how the new initiative will inspire a new generation of STEM leaders.

He said: “We are delighted to be continuing our partnership with Ospreys in the Community and teaming up on this engaging project to teach young people essential coding skills.

“The new Try Pi programme is truly a unique insight into the exciting career and innovative educational opportunities that exist for young people through coding, so we are delighted that this has been incorporated into our ongoing work with them.”

Oil 4 Wales starts 10th year of trading on a high

By Raspberry Jim,

Founder Colin Owens with his daughter Sally Williams, a director at Oil4Wales.


Wales’s leading oil distributor is starting its tenth year of trading on a high after a record year of growth.

Family-run Oil 4 Wales, which will later this year celebrate a decade in business, has announced its best year of trading.

In 2019, the Carmarthenshire-headquartered company has seen its turnover soar to over £121 million up from £114 million, customer numbers grow from 70,000 to 90,000, headcount increase from 98 to 111, and its volume of fuel surge to 160million litres per annum.

The impressive results come after Oil 4 Wales acquired the Pwllheli depot of Rix Petroleum and the Llantrisant operation of fuel supplier Thomas Silvey, enabling the brand its presence and logistics across Wales.

Since the acquisitions Oil 4 Wales has invested a further £450,000 in the new depots to improve their offerings, including the introduction a truck stop at Llantrisant selling gasoil, kerosene and diesel opening up the opportunity to supply the local commercial markets.

Oil 4 Wales now has nine depots around Wales and owns three filling stations. Its 36 tankers deliver oil to farms, businesses and domestic customers around the country.

During the past year, the Wales-wide fuel distributor has also added to its roster of ambassadors, welcoming international rugby players Aaron Shingler  and Rhys Webb, along with Go Compare’s Wynne Evans to its team, who will support the brand at charitable and farming events across the country.

The success of Oil 4 Wales was inevitable thanks to founder Colin Owens’ early determination and innovative thinking, and despite achieving no GCSEs and choosing a career in the Merchant Navy over a degree – Oil 4 Wales has grown from strength to strength.

Despite achieving early success, Mr Owens and his family were forced to start over when their original company, Owen Fuels, was sold and the values the community-focussed company stood for were lost.

Following this setback, Mr Owens launched his now beloved brand Oil 4 Wales, which is dedicated to  supporting the communities of Wales, by providing quality, transparency, and honestly, and will “never be sold”.

Mr Owens said he was “proud of how far the business has grown” and looked forward to even more growth in 2020.

He said: “Oil 4 Wales has enjoyed growth across all areas this year, and we are extremely proud as a business to have exceeded £120 million during the last financial year.

“Not only have we increased our customer numbers by 20,000, our profit has risen, and most importantly we’ve been able to invest in expanding our portfolio and enhancing facilities to support communities across Wales.

“I’d once again like to thank my family and staff, who are the driving force behind the business’s success, and also to our fantastic staff right across Wales, without whom we couldn’t achieve half as much as we do.

“Oil 4 Wales’s mantra is to be Wales’s national fuel supplier, working with the community, for the community and as we continue to grow, we continue to fulfil our ambitions. I look forward to seeing what 2020 brings for us!”

The family-run brand is now working towards achieving Welsh Government recognition over the coming year, thanks to its primary aim of not just supporting the people of Wales with its services, but also enhancing communities for families across the nation.

Annually the company hosts community events across the country alongside its brand ambassadors – rugby players Rob Evans, Ken Owens, Daffydd Jones, Aaron Shingler, Rhys Webb, Samson Lee,  Jonathan Davies, Dan Biggar, and Dan Lydiate, along with GoCompare star Wynne Evans, comedian Max Boyce, and Welsh farmer Gareth Wyn Jones.

It also supports numerous educational, agricultural and farming events across Wales every year, including the annual Classic Tractor Road Run in memory of Nick Jones, which Oil 4 Wales has raised £30,000 for. Alongside this it also hosts numerous educational initiatives for schools and young people across Wales, including a motivational event at Porth School.

Legal firm Watkins & Gunn makes three senior appointments

By Raspberry Jim,


Leading South Wales law firm Watkins & Gunn has appointed a new partner, along with two new associates, as it continues to recognise the “sector-leading talent” and “dedication” of its staff.

The award-winning firm promoted associate solicitor and childcare legal specialist Kate Roberts to partner, while solicitors Natalie Corten and Lucy O’Brien have both been appointed to associate level.

Ms Roberts, who has worked at the firm’s Pontypool office for the past 11 years, was also promoted to the head of the childcare team after developing an unparalleled reputation for her work in this area, and also for working across complex private law matters.

As part of her role, she acts for parents and guardians and undertakes advocacy at all levels in the family court. Due to her expertise she is also a member of the Law Society’s Children Panel.

On her promotion Ms Roberts said she was “privileged” to be joining the senior ranks of one of Wales’s leading law firms.

She said: “I am delighted to have been promoted to partner at Watkins & Gunn, and head of the childcare team.

“I’d like to thank my fellow partners at the firm for their belief in me and for supporting me in taking this exciting new step.

“Advocating for children and families has been my professional passion for a number of years, it is so rewarding for that work to be recognised in this way.”

Also being promoted this month are solicitors Natalie Corten and Lucy O’Brien, who will both take on the role of associate.

Ms Corten joined the firm as a trainee solicitor in 2014 and qualified into the family department in 2016.

Since then, she has specialised in all aspects of family law, with a particular focus on children matters, and represents parents in both private and public Children Act matters.

Fellow associate Ms O’Brien, who specialises in Public Law, was also delighted to be taking up her new role.

She has been carrying out high profile national judicial review work and also  working alongside partner and head of Public Law Michael Imperato in representing clients in the on-going infected blood Inquiry. 

On the promotions, managing partner at the firm, Clive Thomas, said it was a pleasure to see all three progressing and strengthening the firm’s offering.

He said: “On behalf of all of the partners I would like to congratulate Kate, Natalie and Lucy on their promotions, which are very well deserved. It is great to see the role women are playing at the forefront the growth of our firm. As signatories of the Women in Law Pledge we are committed to supporting the progression of women into senior roles in the profession by focusing on retention and promotion opportunities. 

“Kate in particular has been a driving force behind the success of our childcare team and it has been a pleasure to see her grow and develop over her 11 years here. We look forward to seeing her progress further in the firm within her new role as partner.

“Both Lucy and Natalie have grown from strength to strength since joining us and we have been thrilled to see their progress too.

“These latest promotions demonstrate the sector-leading talent we have at Watkins & Gunn and we are proud to be able to recognise their dedication and to support their progression.”

Returning Osprey Rhys Webb ‘thrilled’ to be appointed as Oil 4 Wales ambassador

By Raspberry Jim,

Image: Huw Evans Picture Agency


Welsh international rugby star Rhys Webb is set to become an ambassador for Oil 4 Wales when he makes his “highly anticipated” return to the Ospreys this year.

The scrum half, who played for the British and Irish Lions in 2017, has been appointed to the prestigious role at the independent family-run oil distributor to coincide with his return to Welsh rugby.

The 31-year-old confirmed that he will be returning to play for his former side from next season, after being released from his contract with French side Toulon.

On his return the player will join a host of iconic Welsh rugby stars who support the Oil 4 Wales brand, including Rob Evans, Gareth Davies, Dan Lydiate, Ken Owens, Samson Lee, Dan Biggar, Scott Quinnell, Scott Williams, Jonathan Davies, Robin McBride, and Neil Jenkins, and recently appointed ambassadors Aaron Shingler and Sampson Lee.

On his new role at the leading oil distributor, which supplies 160 million litres of fuel per annum to 90,000 domestic and commercial customers across Wales, Mr Webb said he was delighted to be supporting a brand which supplies so many people in Wales.

He said: “I am thrilled to be returning to Wales to play for the Ospreys from next season, and look forward to again playing for the region which has been so instrumental to my success.

“Along with my return to Welsh rugby, I also wanted to give back to the fans and Welsh people who have been endlessly supportive of me over the years, while I have played both at home and overseas.

“As such I was delighted to take up the role of ambassador with Oil 4 Wales, which does so much for local communities across the country.

“Not only is Oil 4 Wales a lifeline to thousands, providing essential oil and fuel supplies come rain or shine, they also offer unrivalled support to community projects, local charitable initiatives, and schools, which really sets them apart.”

In his new role the returning Osprey will be supporting the leading brand, which supplies homes, businesses, commercial premises, agricultural and retail customers, at charitable and local farming events.

On the player’s appointment, founder of the brand Colin Owens said he was delighted to welcome him back to Welsh rugby and into the Oil 4 Wales family.

Colin and his family were especially excited to work with Rhys as they are old family friends with his partner Delyth.

He said: “I was so excited to hear that Rhys’s rumoured return to the Ospreys was confirmed, and I can’t wait to see him return to the pitch from next season.

“With his highly anticipated return confirmed it only felt natural that we would invite him to join us as an ambassador at Oil 4 Wales. Our ambassadors are absolutely vital in supporting the wide-ranging community work that we undertake each year, and we have been privileged to work with some of the best Welsh sports stars and entertainers in the business.

“We look forward to working alongside Rhys to further support the communities of Wales in 2020.”

Sony UK TEC searches for “passionate and driven” applicants for Higher Apprenticeship scheme

By Raspberry Jim,


Sony UK Technology Centre (UK TEC) is searching for the latest round of talented applicants to join its Higher Apprenticeship scheme.

The Pencoed-based facility, which produces 4K and HD broadcast cameras for worldwide distribution, is launching the scheme for the eighth consecutive year on February 3rd.

The industry-leading scheme is coordinated by the company’s onsite Sony Wales Academy and will enable its participants to gain invaluable work experience at one of the world’s leading manufacturing sites, while they also work to gain degree-level qualifications.

Sony UK Tec is looking for budding Electronic Engineers from across South Wales to take part in the four year scheme. As part of the apprenticeship, successful applicants will work across a diverse range of departments, to enable them to decide where their interests and skills are best suited.

During the scheme they will help to develop internationally renowned products including 4K broadcast technology, the Raspberry Pi, Sony’s smart office solution Nimway, and smart city technology.

So far over thirty apprentices have taken part in the successful internal scheme over the last five years, with all participants praising its diverse offering.

Kevin Edwards, General Manager for Engineering, said: “Apprenticeship programmes are an essential commitment for an organisation dependent upon technology and knowledge.

“Our enthusiastic approach to delivering our apprenticeship scheme provides future specialists across a variety of disciplines.

“Our apprenticeship is a thorough and diverse programme which offers new starters an in-depth insight into all aspects of Sony UK TEC’s highly successful engineering operation. We leverage the advantage of mixing high level academic courses with working alongside our sometimes-extraordinary team at Pencoed.

“We believe that this varied approach creates highly skilled and well-rounded team players and opens up a vast wealth of opportunities to them within the industry as a result. At the end of their four years, they are fully equipped with the ability, and knowledge, to become some of the sector’s brightest engineering talents and to drive genuine progression in the fields of technology and manufacturing.

 “We are particularly proud of our role in developing both specialists and leaders for our next generation supporting our ever-diversifying operation.

 “It’s an amazing time to be part of the Sony family, providing opportunities for both ourselves and the exceptional individuals here at Sony Pencoed.”

To apply for a place in the Sony UK TEC Apprenticeship scheme applicants must have a minimum of five GCSEs, including a B or above in Maths, and Cs or above in Science and English. Applicants must also possess or be working towards related qualifications.

Applicationsclose at midnight on 1st March, with assessments due to take place at the end of March.

To applyvisit Sony UK TEC’s website: https://www.sonypencoed.co.uk/apprenticeship-programme-1/ or email pencoedvacancies@sony.com

Traveline Cymru celebrates 20 years of ‘keeping Wales moving’

By Raspberry Jim,


The nation’s leading transport information provider, Traveline Cymru, is celebrating 20 years of “keeping Wales moving”.

The Welsh Government’s public transport information service has marked its landmark anniversary this month.

The service, which provides route, fare and timetable information for all bus, coach and rail services in the country, was established in 2000 as PTI Cymru.

Over the past two decades it has enjoyed numerous highlightsincluding establishing a successful text service and website in 2004, bringing its contact centre in-house in 2012, launching its app in 2011, and undergoing a rebrand in 2016.

In that time it has also helped customers plan over eight million journeys across Wales using the website since 2012, delivered over 5.6 million pieces of transport information in 2016, and seen its app used over five million times between 2012 and 2016.

It also handled 93,552 Traveline calls from January to December last year, along with 5,161,793 pieces of information during the same period.

Thanks to its innovative approach the service has also been recognised with numerous awards, the most recent of which was the Services to the Transport Industry Award at the Wales Transport Awards last year. It has also taken part in memorable campaigns including Traveline Tim, Traveline Heroes, and Hijinx Video, among many others.

To celebrate Traveline Cymru’s landmark anniversary, the organisation held a special event at the Senedd in Cardiff Bay this month, which was sponsored and attended by Deputy Minister for Economy and Transport Lee Waters AM.

On its enduring success over the past two decades, Operations Director at Traveline Cymru Jo Foxall said they were “incredibly proud” of the organisation’s growth and achievements during that time.

She said: “From our early beginnings back in 2000 we recognised that there was a demand from all areas of the public for the most up-to-date travel information across bus, rail, and coach services.

“Over the past 20 years that need for information has only continued to increase and evolve, with the incorporation of online and digital technology and with the exponential growth of the transport and travel industry.

“As such Traveline Cymru has continually strengthened and enhanced its provision in order to keep meeting the needs of millions of travellers across Wales annually.

“We are incredibly proud of how far we have come over the past two decades, and that we’ve been able to keep Wales moving and assist in millions of journeys during that time.

“We’d like to thank all our customers who have supported Traveline Cymru over the past 20 years and we look forward to supporting you further in the years to come.”

Traveline Cymru is a not-for-profit company based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities. It provides route, fare and timetable information for all bus, coach and rail services in the country via a bilingual website, Freephone number and a suite of services for mobile phone users.

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