Category: Jammin’ with…


COVID-19: Top tips on communicating with people with learning disabilities

By Raspberry Jim,


With updates on the Covid-19 pandemic provided daily, the sheer volume of information has been challenging for most people to digest, but more so for those with learning disabilities.

However, as communication is a basic human need and right, despite the many challenges of communicating this complex information, it’s important that people invest the time to make sure everyone has the opportunity to fully understand what is happening around us.

Communicating the changes effectively with those who have learning disabilities is essential to maintaining their mental health during this worrying time.

Dr Hayley Thomas, a Consultant Clinical Psychologist at Pinetree Hospital, a specialist care provider for those with learning disabilities, behaviours that challenge and complex mental health needs, explained that the changes in routine and the sheer amount of information to process can prove traumatic for those with learning disabilities.

In a bid to support families, carers and professionals, Hayley has offered her expert advice during Learning Disability Awareness Week on the challenges being faced and how to effectively communicate complex information and support those living with learning disabilities during the pandemic.


What are the communication challenges people with learning disabilities face and how has COVID-19 exacerbated these?

The challenges largely depend on the level of learning disability the person has. We have people at Pinetree Hospital who have mild disabilities and are able to use and understand verbal language and written communication methods pretty well. But, we also have service users who have significant communication impairments and struggle to process information and understand new situations.

One of the biggest challenges people with learning disabilities have faced is the change to their routine and predictable, familiar day. In particular, people with Autistic Spectrum Conditions (ASC) find it hard to adapt to, and understand new situations; so being told overnight that they couldn’t go out or follow their normal routine was difficult for them to comprehend.

Another challenge of COVID-19 has been the complexity of the information being distributed. A lot of what is coming from the Government is very technical, so we’ve had to simplify it quite significantly. The challenge has been in explaining information in the simplest terms without losing its meaning or undermining the significance of the situation.

PPE and face masks have also had an impact on communication, particularly non-verbal communication. Some individuals rely heavily on being able to see someone’s facial expression to interpret emotions; whilst others might rely upon lip reading due to hearing impairments. All of which is made more difficult when those supporting them are wearing a face mask.


During the pandemic there has been some complex information to communicate, how have you gone about this? What tools, tactics, programmes have you used?

We have been using easy read guides provided by Public Health Wales and Public Health England, along with developing material specific to our service users.

We’ve created a lot of our own bespoke material that specifically meets the individual’s particular needs and circumstances. For some of our service users, we use packages such as Photosymbols, which uses pictures to supplement simple text. For others, we use augmented communication systems which are picture-based communications rather than speech or text to support their understanding. In order to ensure everyone is supported to be able to access the same consistent messages, we’ve needed to have the same information in a number of different formats.

We have also used a lot of Social Stories which are short stories created to illustrate certain situations and problems and how people deal with them in order to help our service users understand the changes to their particular routines. We’ve also put together a set of frequently asked questions, which we keep adding to, to ensure that we maintain a consistent message.


As restrictions start to lift, we’re still in a state of flux, what are your top tips for communicating with someone with a learning disability during this time?

The first thing would be to check the information that you are giving out.  While this may sound simple, there’s so much misinformation out there it’s important to check your sources to ensure what you’re communicating is accurate, up-to-date, and relevant to where you live. Also, it is important that it is communicated in a timely manner to avoid individuals seeing or hearing it elsewhere and misinterpreting it. Any confusion or misinterpretation could add to anxieties. 

The second tip would be tailoring your communication method to suit the individual and making sure the information is really clear and concise. For a parent or family member, use whatever method works best for the person you’re communicating with. For professionals, it’s about having the same information in multiple formats so that it’s accessible for all.

Thirdly, be open-minded in the way you share information. From videos to symbols, there are lots of different communication methods out there. Think creatively about how you can share the information in a way that is understandable to the individual.

Finally, whether you are a carer, family member or part of a professional team, have joint discussions about what information you actually need to share. It’s about knowing what’s important to the individual and what may cause them distress. People with learning disabilities have the same rights as everyone else to have information. So always share information, unless you have a really good reason not to.

Despite the complexity and uncertainty of the situation, we find ourselves in don’t shy away from communicating with people with learning disabilities and making sure they’re up-to-date with what’s going on. Like everyone else, it’s crucial for their mental and physical health to understand the new world around them.


Dr Hayley Thomas works at Pinetree Hospital in Cardiff, which is part of the Ludlow Street Healthcare Group.

Traveline Cymru proud to sponsor Wales Transport Awards

By Raspberry Jim,


Traveline Cymru is delighted to be supporting this year’s Wales Transport Awards and shining a light on the outstanding work taking place across the nation’s transport sector.

The Welsh Government’s public transport information service is among leading businesses which are sponsoring the awards at the second annual event, which is set to take place on October 9th.

The event, which will be held at Mercure Holland House in Cardiff, will celebrate the achievements of businesses and individuals from a variety of different transport backgrounds across Wales.

Nominees are recognised across 16 categories including Customer Care, Excellence in Technology, Fleet of the year and Exemplary Environmentally Friendly Businesses.

This year Traveline Cymru, which provides route and timetable information for all bus, coach and rail services in the country, will be sponsoring the Services to the Transport Industry Award.

The award, which recognises a person or organisation that has consistently delivered excellent services to the transport sector, was claimed by Traveline Cymru in 2019.

The transport information service, which celebrated its 20th anniversary this year, was recognised after helping customers plan over eight million journeys across Wales online since 2012, delivering over 5.1 million pieces of transport information in 2019, and seen its app used over 1.5 million times in 2019 alone.

The not-for-profit information provider’s North Wales contact centre also handled over 93,000 calls in 2019 and received a 94% customer satisfaction rating this year.

On sponsoring this year’s award, Jo Foxall, Managing Director at Traveline Cymru, said it was a pleasure to be highlighting the exceptional work of those who are going above and beyond in the transport sector “now more than ever”. She said:

“COVID-19 has caused unprecedented financial strain, logistical and health and safety issues for the transport industry.

“We are delighted to be sponsoring this year’s Services to the Transport Industry category and shining a light on unsung heroes going above and beyond every day.

“Now more than ever, it is vital to recognise the contribution that transport businesses are making in continuing to provide essential, safe travel under difficult circumstances.

“Thousands of drivers, cleaners, engineers, call centre workers and many others have worked tirelessly throughout this pandemic to ensure they can be there for passengers when they are needed most.

“We’d like to thank the Wales Transport Awards for continuing to recognise these incredible workers, and we look forward to celebrating their fantastic achievements later this year.”

Entries to the Wales Transport Awards will close on June 19th, to nominate please visit  https://www.walestransportawards.co.uk/awards/2020/enter

Traveline Cymru is a not-for-profit company providing route and timetable information for all bus, coach and rail services in the country. The company is based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities. Its services are delivered via a bilingual website, a freephone telephone number, an app and text service and social media.  

Cardiff networking team say ‘adaptability key to business survival’ during coronavirus

By Raspberry Jim,


The Cardiff networking team behind Warrior Women Collective, whose events were transformed overnight due to the coronavirus pandemic, say “adaptability is key to business survival”.

Charlie Morgan and Amy Holland, the creators of the increasingly popular series of female-focussed events, are urging business leaders to adopt greater flexibility in their approach following the worldwide virus outbreak in March.

The duo are speaking out after being forced to swiftly adapt their events offering, which have soared in popularity since their launch in 2017.

Warrior Women Collective aims to empower and celebrate women through their series of female-focussed events. The uplifting, inspirational, and empowering events aim to engage women in thought-provoking and positive discussions.

They have featured speakers including some of Wales’s leading businesswomen and entrepreneurs, including Sophie HoweFuture Generations Commissioner for Wales, and Hannah Pycroft co-founder of Spectrum Collections, while also shining a light on thriving female-run businesses.

Their popularity has soared over the past three years, with up to 1,000 women attending their 12 events last year and a 290% surge in attendees from the previous year.

Ms Morgan said: “Warrior Women Collective has been growing in strength over the past three years and we have been blown away by our growing community of women who attend our events and support us online too. We have also been humbled by the amazing women and inspirational speakers who have really made our events so memorable.

“Our events have consistently sold out, our audiences have increased, and the venues have grown, so we were really delighted with how well the events were doing and had big plans on how to keep developing and growing them.

“I think Cardiff was really ready for an informal, uplifting, and empowering series of events which celebrate the achievements of women.”

However, like millions of other businesses worldwide, the Warrior Women Collective co-founders were forced to re-valuate their business rapidly when the coronavirus pandemic broke out.

Ms Holland said: “Our events were completely transformed overnight by coronavirus.

“Social distancing and lockdown restrictions have indefinitely put a stop to our networking style events in their existing format, which is such a shame, and something which we were devastated by.

“But we didn’t want to just give up and let our amazing audiences and community down. More than ever women need to be supported, united, and empowered during this challenging time.

“So, we were forced to quickly regroup and re-evaluate how we could still cater to our audience and continue to host these events.”

After discussions, Ms Holland and Ms Morgan decided to launch their sell-out events online, enabling existing, and new attendees from across Wales and beyond to get involved. Ms Morgan added:

“Initially we weren’t sure how successful these would be online, would the format translate to Zoom? What happens if we have technical issues? Would our speakers be able to open up and share their stories as effectively on an online platform?

“These were big concerns for us as it’s the connection between our audience and the speakers that is really special at a Warrior Women event.”

Thankfully, the duo has seen their online events sell out, and over 100 attendees log in to listen to thought-provoking and inspiring speakers since March. Ms Morgan said:

“We’re amazed with the response to these online sessions, which have been beyond our expectations. 

“We have been able to reach a far wider audience online, and become more inclusive helping to benefit those who we previously couldn’t reach.

“Women who previously may have been too nervous to share their stories are speaking out for the first time, women who were unable to attend due to childcare responsibilities, and many others who for varying reasons couldn’t take part are now logging in and enjoying our events.

“We can’t thank our network and speakers enough for all their support and for adapting with us in these challenging times. 

“Warrior Women Collective, like millions of other initiatives, has had to become flexible and draw on creativity in order to survive.

“Our success underlines the importance of adaptability and how that is key to business progress in this unprecedented time.

“Yes, it was daunting taking the leap and deciding to recreate our offering in this format, but it was worth the risk, we have learnt so much and we’d encourage anyone considering it, to just go for it.”

Warrior Women will be hosting its next event on June 18. For more information and tickets visit https://warriorwomencollective.co.uk/next-event

Disease litigation specialist appointed to Watkins and Gunn to ‘expand offering’

By Raspberry Jim,


A disease litigation specialist is “thrilled” to have been appointed to Newport firm Watkins and Gunn to help “expand and strengthen” the firm’s offering.

Lyndsey Gordon-Webb has joined the award-winning firm as an associate solicitor and will also head up the growing Disease Litigation team from this month.

As part of her new role, the 35-year-old will handle all aspects of industrial disease, which have been created as a result of work-related negligence.

The Bridgend-based solicitor is also aiming to expand the firm’s specialist Disease Litigation department, and enhance its offering throughout Wales.

On her appointment, Mrs Gordon-Webb said:

“I am thrilled to have joined the team at Watkins and Gunn and have the opportunity to work with this fantastic team of dedicated solicitors.

“The prospect of heading up and really growing the Disease Litigation department was such an exciting opportunity, and one that I am looking forward to undertaking.

“I am sure it will be a challenge, but one that is certainly worthwhile, and I am very excited about what the future holds. I’d like to thank the managing partners for their belief in me, and I look forward to working alongside them to make the department a success.”

Mrs Gordon-Webb joins the firm after amassing 14-years’ experience as a senior associate solicitor at Hugh James, and also building an extensive reputation for her specialist work in international disease litigation.

On her appointment to Watkins and Gunn, managing partner at the firm, Clive Thomas, said Mrs Gordon-Webb’s experience would be an asset to the firm. He said:

“We are delighted to welcome Lyndsey to the firm, who will head up our growing Disease Litigation department.

“Lyndsey’s breadth of experience, is certain to be an asset to Watkins and Gunn as we look to expand and strengthen our offering going forward.

“Lyndsey’s expertise and knowledge in this area precedes her, and as such we are sure that she will enhance the reputation and capabilities of the team.

“We’d like to congratulate her on her appointment and look forward to working alongside her.”

Watkins and Gunn Solicitors are Newport, Cardiff and Pontypool Solicitors offering a wide range of legal services including Accident Claims, Medical Negligence, Wills and Probate, Employment Law,  and Business Law.

Traveline Cymru celebrates “exceptional” customer service results

By Raspberry Jim,


Satisfaction levels among public transport passengers using Traveline Cymru’s suite of information services have reached 94% thanks to its ease of use and helpfulness, according to its latest report.

The research, which was conducted by independent organisation Finger on the Pulse, reveals that customers found its ‘one-stop shop’ for travel information to be highly regarded and valued over the past 12 months.

Customer feedback suggested that staff helpfulness, accuracy of information and ease of use were among the reasons users rated the bilingual service highly.

The research found that the public transport information provider’s website scored an overall satisfaction level of 80%, with users most likely to view it on their mobile phone.

Its freephone number, managed by its contact centre in Penrhyndeudraeth, also achieved an impressive overall satisfaction rating of 94%. Among the main reasons cited for its success by survey respondents were staff helpfulness and its ability to efficiently deliver information to customers.

The research showed that thanks to its effectiveness, few customers were able to suggest improvements to the service.

The positive results follow an impressive year for the Welsh Government’s public transport information service and umbrella organisation PTI Cymru, having won the Services to the Transport Industry Award at the 2019 Wales Transport Awards. They have also secured two new contact centre contracts with National Rail Enquiries and the Rail Delivery Group’s ‘Rail to Refuge’ initiative after quickly adapting its business to facilitate staff working from home during the coronavirus crisis.

Jo Foxall, Managing Director at Traveline Cymru, said:

“We are proud to have maintained an extremely high level of customer satisfaction this year with these exceptional results. Our dedicated team work hard to prioritise customer satisfaction and are thrilled by their continued success.

“While our scores this year are high across the board, we are keen to take on board comments which highlight opportunities for us to improve our services so we can continue to offer the exceptional standard of service our customers have come to expect.”

Traveline Cymru is a not-for-profit company providing route and timetable information for all bus, coach and rail services in the country. The company is based on a partnership between the Welsh Government, public transport operators in Wales and Welsh local authorities. Its services are delivered via a bilingual website, a freephone telephone number, an app and text service and social media.  

ScoutsCymru launches Celebration Awards searching for ‘dedicated’ Welsh Scouts

By Raspberry Jim,


ScoutsCymru has launched its fourth annual Celebration of Scouting Awards searching for the most “inspirational and innovative” members across Wales.

The organisation, which supports over 15,000 young people in Wales to gain skills for life through exploration and adventure, will this year recognise volunteers of all ages across nine categories.

These include Inspirational Volunteer, New and Innovative, Community Impact, Group, Trustee Volunteer, Adult Volunteer, young Volunteer, Lifetime Achievement, and this year’s newly launched award Excellence in Leadership and Resilience.

The awards, which will launch online, aim to celebrate and recognise the success of Scouts throughout Wales, who strive to do more, learn more and be more.

On this year’s launch, Chief Commissioner of Wales Rhian Moore, said they were extremely excited to be celebrating the very best in Welsh scouting once again this year. She said:

“The Celebration of Scouting Awards are the highlight of our calendar here at ScoutsCymru as they enable us to shine a light on the fantastic work being undertaken here in Wales.

“Our awards recognise the outstanding work of volunteers of all ages and experience and act as a thank you for all their inspirational and innovative work over the past year.

“This year’s awards will be even more special as we’ve added a new category, recognising leaders who have demonstrated excellence and resilience and truly made a difference within Scouting and their community during unprecedented times.

“This is your chance to get involved and nominate a leader, fellow Scout, or volunteer who you think has gone above and beyond and deserves to be celebrated.

“With most of us now socially isolating, this is a chance to come together to recognise and celebrate those who are uniting communities and inspiring positive futures for the people of Wales.”

The Celebration of Scouting Awards will take place later this year with a date set to be determined by ScoutsCymru.

To nominate a volunteer please fill in this form www.surveymonkey.co.uk/r/COSA2020 or to complete in Welsh fill in this form www.surveymonkey.co.uk/r/COSA2020Cymraeg by 31st August

Newport Scouts hike to the moon for charity

By Raspberry Jim,


Adventurous Scouts across Newport have taken social distancing to astronomic levels by hiking to the moon in aid of life-changing local charities.

The Newport District Scouts have taken part in Scouting’s UK-wide Hike to the Moon challenge, which saw members walk the equivalent number of miles to the moon in aid of charities supported by Comic Relief and Children in Need.

Over the last few weeks, 150 Newport-based Scouts and three Explorer units have taken part in the challenge, with each member tasked with completing a mile in the most creative way possible.

Across the nation, they were joined by thousands of Scouts, friends, and family who collectively walked 240,000 miles raising over £328,000 for Children in Need and Comic Relief.

Newport’s Scouts added around £500 to that total by completing approximately 300 miles from their homes, gardens, and local areas while adhering to social distancing rules.

Deputy District Youth Commissioner Dylan Murray said he was “thrilled” with the creativity and determination shown by Newport’s Scouts and Explorers when taking on this initiative. He said:

“The Hike to the Moon challenge was a fantastic way to bring our groups together for something worthwhile a time when they are apart.

“The challenge really brought out the best in our members, who displayed their determination and creativity in undertaking their individual mile. Whether they skipped, danced or walked it was a highly enjoyable and rewarding event for all involved.

“We are thrilled with how much we helped to raise, which will make such a difference to the lives of vulnerable people throughout Newport and beyond at this particularly difficult time.

“We’d like to thank all those who took part, and supported us during this nationwide initiative.

“As Scouts it’s our mission to unite people through adventure, activity, and exploration, and we feel that this challenge really underlined our core values.”

The Hike to the Moon challenge is part of The Scout’s Great Indoors initiative, which has been launched to entertain and inspire children during the coronavirus lockdown.

Great Indoors is a collection of over 200 free activities suitable for families to undertake at home. The collection aims to enable families to have fun and develop skills for life during self-isolation.

To explore the Great Indoors visit https://scouts.org.uk/the-great-indoors.

ScoutsCymru gives over 14,000 young people in Wales the opportunity to enjoy fun and adventure while developing the skills they need to succeed, now and in the future. Open to all young people in Wales regardless of faith, gender, sexual orientation, race or social background, the movement encourages its members to do more, learn more and be more.

Oil 4 Wales fuel donation aids ‘vital’ Maesteg charity deliveries

By Raspberry Jim,


A Bridgend charity whose “incredible” volunteers are providing invaluable support to vulnerable, elderly and isolated people are getting their journeys fuelled thanks to Oil 4 Wales. 

Special Families Maesteg has received a £100 a week petrol credit from the proud Welsh oil distributor, to enable it to continue carrying out vital deliveries and services in the community during the coronavirus pandemic. 

The Bridgend-based charity has been supporting at-risk individuals through its Maesteg Fairfield Centre Coronavirus help group, which was established after lockdown measures were introduced in March. 

As part of its service, the group’s 30 volunteers have been constantly behind the wheel delivering and collecting prescriptions, delivering food and carrying out wellbeing calls to lonely and vulnerable people across 250 homes.

Volunteers are providing around-the-clock service, highlighting those most in need, and dedicating themselves to ensuring that shielding, vulnerable, elderly, Ill or isolated people receive the care they desperately need. 

On the donation from Oil 4 Wales, which supplies over 160 million litres of fuel to commercial and residential customers annually, Chair of Special Families Maesteg Claire Edmunds said they “couldn’t be more grateful”. She said:

“Our trusted team of volunteers are making a real difference in our community.

“We are determined to keep looking after those we have found in the community that need our support during the lockdown and even after the lockdown is lifted. We will be there until they are back on their feet.

“The pandemic has left people struggling in so many ways. Basic essentials have become unaffordable for some families and it’s a real concern. We’ve been issuing foodbank vouchers to people who need them but unfortunately, not everyone will qualify for them. In these cases, we have a small supply of food that has been donated, so we are making hampers and delivering them to those who need them.

“We’ve recently offered a free garden clean up service for those who can’t do it themselves. Being stuck indoors 24/7 can have such a detrimental effect on an individual’s mental health so we hope this service will ensure people have access to some fresh air.

“We’ve linked with social services, GP surgeries, chemists, housing agencies and mental health resources to be able to provide as much support as we possibly can to those struggling in the community.

“To keep carrying out our work we are always in need of support, whether a champion to support us, donations, or anything positive that supports us in making sure that every single person in need gets help really goes such a long way.

“The donation of petrol from Oil 4 Wales is such an incredible help to our volunteers. They are continuously driving around the town and surrounding areas and the petrol costs add up. We couldn’t be more grateful. The donation will ensure that we can keep providing care to our community during this worrying time.”

Oil 4 Wales, which prides itself on working with communities and for communities, is also offering local NHS staff in Carmarthenshire discounted fuel during the coronavirus pandemic.

Its dedicated staff have been working around the clock to deliver essential oil and fuel supplies across the country, and it also played its part in creating Wales’ largest field hospital at the Principality Stadium in Cardiff supplying fuel for generators at the new Dragon’s Heart Hospital.

Colin Owen, managing director of Oil 4 Wales, said they were delighted to be able to help such a worthwhile cause at this challenging time. He said:

“The work being carried out by the Special Families Maesteg coronavirus help group is absolutely incredible. They are providing vital services to help so many people in the community 24/7, so we are delighted that we could support them.

“The pandemic has had such a devastating effect on everyone, so to see the community pulling together, and supporting each other, has been extremely heart-warming. We hope our donation will help the incredible volunteers to continue carrying out their essential work during this turbulent time.”

To support Special Families Maesteg email Claire Edmunds at sfmaesteg@outlook.com 

Seventy Beaver Scouts enjoy mass indoor camping event and pirate-themed challenges

By Raspberry Jim,


Over 70 Beaver Scouts across Ceredigion have swapped the great outdoors for the great indoors for a series of challenges with a swashbuckling theme.

The Beaver Scouts, from eight different locations across Ceredigion, have come together online to take part in six Pirate-themed activities.

During the weekend they enjoyed a mass sleepover, with members challenged to sleep somewhere other than their beds, whether that was a tent, their living room, or the dining room.

As the original sleepover was due to be held over St George’s Day, the Scouts also renewed their Scouting pledge during the online event.

Alongside this the Beaver Scouts were also tasked with making a campfire, and creating a treasure map

All the Beaver Scouts who took part in the unique indoor challenges have earned a special Scouts badge to commemorate their efforts.

Ellie O’Neill, leader at 3rd Cardigan, created the Pirate-themed activity challenge, while Claire Jones, Assistant Area Commissioner for Beaver Scouts, brought it to life. Ms Jones said:

“We were thrilled that so many Beaver Scouts were able to come together and take part in this challenge.

“When we first learned it was going to be cancelled we were disappointed, so this was a great way to keep their spirits up and still allow them to enjoy all the fun of camping.

“During the challenge, our members came up with ingenious sleeping arrangements, including tents in dining rooms and living rooms.

 “One parent said that it was a great idea that kept their children entertained all weekend.

“Were thrilled with the success of the event and we’d like to thank all those involved.”

Unpaid carers facing ‘extreme challenges’ in coronavirus pandemic to get £10k Loteri Cymru donation

By Raspberry Jim,


Wales’ 370,00 unpaid carers, who are facing “extreme challenges” through the coronavirus pandemic are set to get a £10,000 boost thanks to Loteri Cymru.

Carers Trust Wales, which provides support, services, and recognition for those caring for family and friends, will receive the donation from the all-Wales lottery this month.

Loteri Cymru, which creates winners across Wales and raises vital funds for Welsh charities, chose to support Carers Trust Wales after hearing of the difficulties carers across Wales are facing.

With lockdown forcing millions of people into isolation, the charity is predicting a dramatic 25% drop in its income. This income deficit, coupled with the fact that thousands of carers across Wales are struggling to cope as a result of a reduction of the services they depend on, difficulty accessing essential foods and medicines and not being able to get any break or respite from caring, means Loteri Cymru has made an unprecedented donation.

Loteri Cymru was created to support Welsh charities and causes close to the hearts of the people of Wales.

This year it is supporting LATCH – the Welsh Children’s Cancer Charity, Welsh Hearts, The Campaign for the Protection of Rural Wales and Youth Cymru.

Alongside raising vital funds for charities in Wales with 100% of all profits distributed, lottery players have the chance of scooping the £25,000 weekly jackpot cash prize.

Phil Gerrish, marketing manager for Loteri Cymru, said it was a pleasure to support charities such as Carers Trust Wales, and this unprecedented donation reflected the “life-changing” work the charity undertakes. He said:

“Carers Trust Wales is an invaluable lifeline for thousands of unpaid carers across Wales every year, as such we felt it was imperative that they received a significant donation to aid them at this particularly challenging time.

“Without their support unsung heroes supporting family, friends, and loved ones would not have a voice, would lack financial aid, guidance, and would go unrecognised for the selfless care they provide.

“Lockdown has proved to be difficult for many of us, however for carers who are regularly stressed and emotionally drained, they will be feeling even more under pressure as a result of the current pandemic.  As such, we felt it was more vital than ever to donate funds to this extremely worthwhile cause.”

Through their Network Partners, local charities that provide direct services to unpaid carers , Carers Trust Wales supports up to 36,000 carers a year from the ages of 5 to over 100, assisting those with dementia, addiction, ill health, and mental health issues. It provides practical support, advice, engages with Government and educational establishments, and campaigns for carers’ rights.

In order to support unpaid carers in Wales during the coronavirus pandemic, Carers Trust has established an Emergency Fund, which will provide essential grants to cover the costs of vital food, travel and repair costs.

Simon Hatch, Director of Wales at Carers Trust Wales, said that “extremely generous” donations such as this were crucial to enable it to continue helping under-pressure carers. He said:

“We are delighted to be supported by Loteri Cymru. Their generous donation will help us to continue to support unpaid carers across Wales in a variety of ways including through our recently launched Emergency Fund.  

“The coronavirus pandemic has had a significant impact on unpaid carers and the support services that they rely on. Carers are increasingly reporting that they are struggling to cope with the growing physical, emotional and financial pressures of caring. This donation will directly make a huge difference for unpaid carers and it will help us to continue to work nationally to create a better landscape for carers of all ages.”

It costs £1 per week to play Loteri Cymru and support charities in Wales. Visit www.loteri.cymru to take part.